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Transferring number - won't let me insert serial number

7sd5
Great Neighbour / Super Voisin

I am trying to transfer a number but the box that asks for the serial number won't allow me to enter any information. I don't have an account number because my plan was a corporate account so I have no information to enter in that box. This is getting very frustrating.

1 ACCEPTED SOLUTION

Accepted Solutions

Dunkman
Oracle
Oracle

@7sd5 

From my understanding, you can't port a corporate number to a PM personal account.  You will need to call your original carrier and transfer the corporate account to a personal account.  Then you will get an account number to get the phone number ported.  

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3 REPLIES 3

zblackma
Deputy Mayor / Adjoint au Maire

@7sd5 they are asking for the imei number dial *#06# to get it

Dunkman
Oracle
Oracle

@7sd5 

From my understanding, you can't port a corporate number to a PM personal account.  You will need to call your original carrier and transfer the corporate account to a personal account.  Then you will get an account number to get the phone number ported.  

jqian
Good Citizen / Bon Citoyen

I can say absolutely from my own experience that you can port a number from a corporate plan to PM. I did that with Bell corporate.

Either IMEI or better Account number works.