Transfer of my phone number failed

[Veenie]

I received a message that I entered incorrect ESN/MEID. Original phone number ###-###-####
I had entered my IMEI as instructed - but apparently I should have entered the ESN/MEID.

I approved the transfer of the number from Virgin Mobile as per their text request and then received the message from Public Mobile saying you need ESN/MEID. Here is is my MEID number ##############

my account number with Virgin is ########

JJ

[Phil_Adelphus]

@Veenie   Please tap the little v in a circle at the top of your post and remove your MEID, phone and account number etc. as this is a publicly viewable online forum.  Unless @softech can do it for you.

[softech]

@Veenie 

better to use account number of your old provider instead of IMEI

There is a number to call to talk to live support.  You can provide them the correct information and  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed