12-29-2023 12:59 PM - last edited on 01-21-2024 11:49 AM by Dunkman
Having issues porting old phone #. Was not completed, need to resend request. Please assist.
Thank you!
12-29-2023 05:23 PM
Amazing! Thank you so much for the clarity! 🙂
12-29-2023 05:00 PM
@Sharla1 @If you have a new phone with eSIM you can’t transfer it you need to re buy one . With new phone download the app and log into your account, notice “shop SIM card now “ in my screen shot tap it and select eSIM and instal that’s it
12-29-2023 04:57 PM
I have the same issue, trying to switch my eSIM/transport my public mobile to my new phone
12-29-2023 01:01 PM
@Hhwu No worries I’ll send you the porting team number private message right away . Give them a call and they can re trigger the port request for you
12-29-2023 01:00 PM
hi @Hhwu
call Porting team for update. I will send you the porting team number, check your Community inbox