03-25-2024 09:06 PM - last edited on 03-25-2024 11:36 PM by computergeek541
Hello there,
I just started my subscription with public mobile and tried to transfer my number from freedom. Got an email from freedom saying my service has been cancelled but no subscription shows active on public mobile and I'm not able to call or use internet. Freedom mobile is also not working for me. It's been around 3 hours since I activated my subscription.
Solved! Go to Solution.
03-25-2024 09:57 PM
Maybe try a network reset of the phone. This will erase any saved wifi passwords.
If that does not work, you will likely need to contact customer service agent for help. Submit a ticket via the chatbot or via the following link:
03-25-2024 09:38 PM
I do see the PM esim in my phone and it shows network coverage as well for the icon but I'm not able to call or text anyone and can't use internet as well.. There is no option to set it as primary but I've the preference for call and sms to that sim. Whenever i try to call someone, it says I've no subscription active and says line busy whenever someone tries to call me.
03-25-2024 09:32 PM
@Mohityadav530 wrote:It's an eSim. I started the transfer process on the app and then got a text from freedom asking for authorization to which i replied yes and now they've already cancelled my service and I'm not able to access my public mobile account getting the forbidden error. I've tried rebooting multiple times as well.
In your phone settings, do you see the PM eSIM?
If you see the eSIM, try to make it the primary SIM.
If you don't see the PM eSIM, did you get the email from PM with the QR code for eSIM?
03-25-2024 09:27 PM
It's an eSim. I started the transfer process on the app and then got a text from freedom asking for authorization to which i replied yes and now they've already cancelled my service and I'm not able to access my public mobile account getting the forbidden error. I've tried rebooting multiple times as well.
03-25-2024 09:24 PM
I started the transfer process from public through their app and then when i got the text from freedom regarding authorization for transfer, i replied yes.
03-25-2024 09:21 PM
03-25-2024 09:10 PM
@Mohityadav530 - One thing for porting is that Public Mobile cancels your old freedom account. Did you cancel it before porting / replying YES to freedom for port?
Contact CS_Agent for assistance:
⬇️ Click the link for an Agent * ⬇️
https://urlshortner.tiia.ai/xYpc_I
If the link above doesn’t work, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for an agent because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages