@Stephen0420 Might be worth getting physical SIM card from Telus / Koodo store or order from Amazon $4.99 there right now
Find SIM card Find a store near to you | Public Mobile
Amazon
and best part about physical SIM card aside from the fact I prefer them is that when you want to change device it’s just matter of taking SIM card out of the phone and putting it in the new one with out this hassle of eSIM and having to download it again and not working or even having the option to download . Can just sim swap the number in your account on website or the app
SIM SWAPPING profile tabs
I intend to stick to physical SIM card long as I can until I’m forced to use eSIM
then i see this
If your having issues ask support to help @Stephen0420
submit ticket with support using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@Stephen0420 Can’t transfer eSIM , instead just log into the app with new phone and rebuy esim and you will get credit back at checkout for the cost and keep same number and plan . If you do get charged just message support for credit
notice “purchase SIM card “ tap it and choose esim
Like in my pic @Stephen0420
