08-13-2022 04:12 PM
I have been trying to transfer my Koodo number to my new Public account which I activated this morning. I have submitted a ticket number with a request to chat with an agent
ticket number 248484-199
more than 2 hours ago and I still have not received a response. The message I received was that most tickets receive a response withing 30 minutes. Seems like a fairly easy issue to respond to.
08-14-2022 08:36 AM
Great point, 2 different avenues depending on if it's postpaid or prepaid
Which one are you @Sheri1000
08-14-2022 01:59 AM
resend by private message CS_Agent with ticket number.
08-14-2022 01:34 AM
08-13-2022 10:08 PM
Unless it's koodo prepaid.
08-13-2022 09:33 PM
Normally porting is straight forward and will port over if all steps are done in precise order.
1- Activate SIM on your PC and use your Koodo account number but you can also use the phone IMEI. Complete all 4 pages of the activation page
2- Leave the Koodo SIM in your phone and wait for the text from Koodo confirming you are porting over to PM. There is a 90 minute window for you to reply. If you missed this window…porting will be aborted
3- Power off your phone once you confirmed to the text and swap the Koodo SIM with the PM SIM then power the phone back on.
Welcome to PM and your phone should work right away.
08-13-2022 06:09 PM
Do dingbots text?
08-13-2022 06:03 PM
@darlicious wrote:
Some customer support requests are selected for a live chat with an agent. I was selected the other day when I had to run or rather bike to the bank.....talk about bad timing?!! I was wondering why I was getting texts on my limited 50/50 plan?
And you truly believe you are talking to a live hot blooded human??? And not some cold blooded slimy lizard bot?
08-13-2022 05:30 PM - edited 08-13-2022 05:33 PM
That is longer than usual. Have you checked your private message box the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA?
Some customer support requests are selected for a live chat with an agent. I was selected the other day when I had to run or rather bike to the bank.....talk about bad timing?!! I was wondering why I was getting texts on my limited 50/50 plan?
I inquired on your behalf and this is the message I recieved.....
Hi there!
Chances are she has not submitted the ticket properly.
You can share this link to
submit a new one: https://bit.ly/3JUziEx
08-13-2022 04:35 PM
There is no such thing as 'chat' with agent. You can talk to them through personal mail only. And as any mail, response an vary from minutes to hours.
Porting number from Koodo to PM should be straight forward both companies being under the same umbrella (owner).
Just be patient and hopefully agent will respond soon.
Their response time vary depending on number of people at work (weekend), number of request they handle, etc. From my experience from 15 min to 3 hours...
08-13-2022 04:17 PM
@Sheri1000 Yes, it can take over 2 hours, but not normally.
Go ahead and poke them if you like. Respond to the Sent message or reference your ticket number in a new one.