The wait is OVER!!!

[softech]

Everything is new this morning!!

new plan : 5G and 4G , no worry, 3G plans, $25 and $15 are still there, they just hide it like before

new app: working now

new login: single login for My Account and My Account

eSim: yes, it is real

My Rewards site is gone and back as part of the My Account

looks like some changes on activation, too.  

Other observations:

Subscription (formally called Activation)

• done solely on app, no more activation portal on browser
• save more with 90 days subscription s on ALL 5G plans and selected 4G plans

My Account: 

• transaction history, each renewal is back to a single entry and not two. GOOD
• 2FA, now part of Eversafe for single sign-on , cannot be tuned off
• Usage Filter removed the choice to filter by type, which is good, kind of a fix to the issue earlier.  Again, if you need to filter by type, download the full Excel file
• BAD, VERY BAD: Mobile data add-on now has an expiry of 30 day!!

My Community

• Private message:  the envelope icon is gone on the mobile browser (phone)  Click on your avatar and select Message.  But no problem on desktop  (It is likley by design)

[Pawprints1986]

"Subscription (formally called Activation)

• done solely on app, no more activation portal on browser"

This seems like a bad move... What about some older folks who are basic usage and don't care for an app? You know, the people who use the built in apps and functions but nothing else... And what about the few who do still use modern flip phones, where it's actually not possible to download an app? This leaves people out, that's not cool... 

Also wonder what the app might be doing in the background as the forced only option for new people. Data harvesting? I use browser shortcuts for most things, not gonna lie. 

[softech]

@Stephannie   yes, the 3G plans are still there as confirmed by Community Manager:

https://productioncommunity.publicmobile.ca/t5/Announcements/A-Different-Mobile-Experience-is-Here/m...

"Hey Everyone! We've noticed several inquires about 3G Plans missing. Confirming the 15$ & 25$ plans are still available. "

If you need to activate a 3G plan, you can only do so with the App.  Download PM app, create a new account, follow the steps and you will see $25 and $15 at the bottom of the plan selection:

[hTideGnow]

hi @Stephannie the 3G plans are there just that Pm pushes more effort on the 4g and 5g plans.  When you activate using the app, you will see the two 3g plans

[Stephannie]

So reading your posting here you're saying that the 15 and the $25 plans are still available on the chat bot when I had asked the question of of the 3G network being available it said it was available up until the 24th of May and all the plans I can only see are for the five and four g network, do they still exist?

[softech]

@on2wheels  PM has been hiding some plans on their website for some time.  Not sure the reason.  They have hidden some mid-range plans before , too.  So, the reason might not be just ignoring the budget plans

I hope they will start showing all the available plans soon

[on2wheels]

Now that I've had some time to figure things out this redesign is not easier for new customers.  I've referred someone a month ago and they signed up just fine, the site was easy to understand.  Now that the old 3G plans are hidden, all the budget conscious people I know who would be interested in moving here now have that little bit more confusion when signing up.  This wouldn't be an issue if there were equivalent 4G plans in plain sight on the Shop page but there aren't.

PM is not the same company it was when I signed up and that's disappointing.

[wetcoaster]

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@LitlLdy wrote:

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@wetcoaster wrote:

Do we know if data add-on expiry applies to new purchases only? In other words, are the ones already on the account metered to the time they were bought / gifted, or are they lost at next renewal?

I guess I'll have that answer in something like 12 hours - my plan renews tonight.

---

@wetcoaster , please update us! I hate the thought of losing all the ones I was gifted for Holiday gifts!

Also, It seems really expensive for the ones that’s purchased to expire in 30 days! The more we lose here the less having an account here matters!

Edit: I won’t be purchasing any more add-ons! I can’t afford the loss of it not rolling over & having it expire!

---

Update, as promised: The existing data add-ons (one bought, one 2022 more-the-merrier gift) have carried over during renewal last night. Fingers crossed that it stays that way in future.

[sheytoon]

@fofoplitt it's 5G NSA, same as Telus. What's not real about it? The range is dependent on the operating frequency, not the technology.

There's a lot of n78 deployment these days and many phones are supporting it as well. Peak speeds are higher, but I do agree they're not needed by most people.

Maybe you're confusing 5G with mmWave, which we don't have in Canada.

[Dennis2109]

Glad to hear. At least that was not clear to me in the app or I misunderstood it. I took it as Canada add on because you use these minutes only in Canada calling to other counties. All cleared up!! Thanks so much.

[softech]

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@Dennis2109 wrote:

the other add-ons like long distance calls to other countries are also now only valid for 30 days. Doesn't make sense. I just bought the 1000 minutes call to USA which I never use up in one month. Now they expire in 30 days and I have to pay 15 cad every month for this add-on? Makes PM a lot less attractive and forces current customers to reconsider their options. 

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@Dennis2109 

this part is untrue.

Only Data addon are now 30 days.  

All the Voice and Long distance addon are roll over.  The page said : 

CANADA ADD-ONS
Data add-ons expire after 30 days.

[fofoplitt]

That's not real 5G. Unless you live in a metropolitan area, 5G infrastructure has yet to catch up. 5G has a really short range. You need a lot of nodes(4 or more) to meet bandwidth demands. Many cellphone carriers in Canada and the US are using misleading tactics when it comes to 5G advertising. If you look at online maps, their very few spots where 5G has been rolled out. You also need the latest phones equipped with chipsets supporting 5G bands. If you do meet those two criteria, you may benefit from the "5G" plans. Else you are paying for 4G LTE speeds. I'm astonished there hasn't yet been a lawsuit regarding a false advertisement on 5G speeds.

[Dennis2109]

the other add-ons like long distance calls to other countries are also now only valid for 30 days. Doesn't make sense. I just bought the 1000 minutes call to USA which I never use up in one month. Now they expire in 30 days and I have to pay 15 cad every month for this add-on? Makes PM a lot less attractive and forces current customers to reconsider their options. 

[Dennis2109]

This is indeed terrible. My Rogers account expires in one month and I was fully on board to switch totally to PM. My family lives in Europe and the attracting part of PM is / was that add-ons like long distances calls roll over. At least I hope that stays with the add-ons that were already in my account. By needing these add-ons every month again, I rather stay with Rogers or another carrier, because it's getting expensive with PM then. I'm confused why that is..... 

[Dennis2109]

Do customers then first buy a regular sim and during the registration process opt in for eSim? Or how does that go for new customers? Maybe the steps can be clearly outlined in order to avoid confusion and a lot of people writing.

[softech]

@sheytoon   honest, I love the change, too.  Single sign-on is the right direction.

But.. in this upgrade, we do see some people unable to link the community and my account together.  Will see how fast support can resolve all those issues

[sheytoon]

Loving these changes!

[LitlLdy]

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@softech wrote:

@HALIMACS I think the envelope gone from mobile site is actually by design and not a gltich

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@softech , add that it’s still here on iPad also! 🙂 It does seem odd not to see it on my iPhone thought but I never use it on my iPhone! I had to look anyway to see where it was!

[softech]

@HALIMACS I think the envelope gone from mobile site is actually by design and not a gltich

[kb_mv]

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@wetcoaster wrote:

Do we know if data add-on expiry applies to new purchases only? In other words, are the ones already on the account metered to the time they were bought / gifted, or are they lost at next renewal?

I guess I'll have that answer in something like 12 hours - my plan renews tonight.

---

@wetcoaster One of my plans renewed today and all of the promo data is still there with no indication that it will expire. My other plan has both purchased and gifted data and there is no indication that there is an expiry date on them (account renews in 2 weeks).

[mitchnet12]

Hopefully our holiday bonuses are grandfathered to not have an expiration, and that future giveaways don't expire either.

[hTideGnow]

hi @wetcoaster I am pretty sure those old one would stay.. but not the new one

let's hope they keep giving out 2Gb in December 

[LitlLdy]

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@softech wrote:

Thanks for the eSIM info, @LitlLdy 

I think it will come to existing subscribers eventually.   And on this new era, all activation has to go via App, no more browser activation 

---

@softech , yes, CSA said,

“We apologize if some of the steps to complete certain action are not functioning to the optimal capacity right now. We are launching this new release of operation & by experience there are going to be certain aspect of process which may not work. This happens with new release of technology to a system.

As I was writing this to you, I inquired to the moderator of the release & she said that in fact the esim are only available for new activation for the moment on the APP. Sorry that we do not have it available for you at the moment.

Again, this is a new release & upgrades are still coming & hopefully the esim will be available for existing clients very soon.”

[softech]

Thanks for the eSIM info, @LitlLdy 

I think it will come to existing subscribers eventually.   And on this new era, all activation has to go via App, no more browser activation 

[LitlLdy]

In case no one knows eSIM is only available for new sign ups which can only be done through the app!

[wetcoaster]

@hTideGnow 

I'm usually fine with the 250MB... I use the data add-ons for the very few times when there are days left over at the end of the data bucket. 😉

At my current usage rate the 2+ GB of carry-over add-on data in my account would last me way into 2024. The 1GB add-on I bought has been on my account for more than a year, and I still have plenty of data left on the 2022 more the merrier gift. I will not use 2+GB data in the next 10 hours on the 50/50 chance that I'll loose it all tonight, which would be a real shame.

And I argue that there should a disclaimer in the account and a SMS to let customers about it, if they are not grandfathering existing data add-ons.

[hTideGnow]

Hi @wetcoaster i think buying extra data is always expensive with any carrier.  So, if used up, change to another plan or early renew

[LitlLdy]

---

@wetcoaster wrote:

Do we know if data add-on expiry applies to new purchases only? In other words, are the ones already on the account metered to the time they were bought / gifted, or are they lost at next renewal?

I guess I'll have that answer in something like 12 hours - my plan renews tonight.

---

@wetcoaster , please update us! I hate the thought of losing all the ones I was gifted for Holiday gifts!

Also, It seems really expensive for the ones that’s purchased to expire in 30 days! The more we lose here the less having an account here matters!

Edit: I won’t be purchasing any more add-ons! I can’t afford the loss of it not rolling over & having it expire!

[wetcoaster]

Do we know if data add-on expiry applies to new purchases only? In other words, are the ones already on the account metered to the time they were bought / gifted, or are they lost at next renewal?

I guess I'll have that answer in something like 12 hours - my plan renews tonight.

[fofoplitt]

Terrible changes!! They are coarsening people into upgrading to data plans. Little by little, they are making these plans unappealing. It started by wanting to remove the user rewards by giving "points" now. Add-ons have an expiration date. 

[fofoplitt]

This is ridiculous. The fact that "data add-ons" have an expiration date makes these plans no longer attractive. What a shame it was doomed to happen.