11-28-2018 01:30 PM - edited 01-05-2022 02:37 AM
I am trying to activate a SIm and account for my daughter. I am using Chrome incognito and got the dreaded "generic error" after the final screen and tried it twice. I made sure all info from credit card was correct (matching statement). I have messaged the Mod Team. Any other ideas?
11-28-2018 04:16 PM
Same on mine as well.
Everything is working except for incoming calls (I guess also voicemail can't work because of that) and I cannot yet login to my account.
11-28-2018 04:13 PM
@popping wrote:
@shartomjam wrote:I am trying to activate a SIm and account for my daughter. I am using Chrome incognito and got the dreaded "generic error" after the final screen and tried it twice. I made sure all info from credit card was correct (matching statement). I have messaged the Mod Team. Any other ideas?
After getting the generic error, you need to close your brower. Wait a few minute and do the activation again.
Unfortunately, her credit card was charged on one of the attempts so we have to go through the mods. They have already responded and her issue should be fixed.
11-28-2018 03:40 PM
Same error, thought it was just me and got a SIM card replacement.
When I tried with the new SIM, it says my old number that I'm trying to port over cannot be ported anymore. Will be messaging the Mods.
11-28-2018 02:40 PM - edited 11-28-2018 02:42 PM
Mine is giving the same generic error after processing my old providers info to port my number. It says to close out all browsers and wait 50 minutes.
Seems like activate.publicmobile.ca is timing out.
I'm awaiting a response from the mods to see if its me or if there are issues.
11-28-2018 01:47 PM
@shartomjam wrote:I am trying to activate a SIm and account for my daughter. I am using Chrome incognito and got the dreaded "generic error" after the final screen and tried it twice. I made sure all info from credit card was correct (matching statement). I have messaged the Mod Team. Any other ideas?
After getting the generic error, you need to close your brower. Wait a few minute and do the activation again.
11-28-2018 01:41 PM
@shartomjam wrote:I am trying to activate a SIm and account for my daughter. I am using Chrome incognito and got the dreaded "generic error" after the final screen and tried it twice. I made sure all info from credit card was correct (matching statement). I have messaged the Mod Team. Any other ideas?
Looks like there may be a system glitch you have company in your trouble boat lol. Another customer failed at the activation stage. PM the mods good luck Lemew