08-21-2022 10:22 PM
08-22-2022 06:41 AM
@Edward7 - some more details would be helpful, like are you new to public mobile (is this a new activation)?
Are you an existing customer that all of a sudden started having issues?
Have you changed phones lately since this issue?
Try:
Did these actions reset something on your sim/account to allow texts from other providers?
If still issues try to perform a Reset of your device's Network Settings.
This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
08-21-2022 11:36 PM
08-21-2022 11:10 PM
lol that is their go to blanket statement, if you want to know how many feet in a yard, who the 27th President of the US was, or the capital of Nunavut the answer is quite simple....you clear your cache/clear your data...and boom problem solved
08-21-2022 10:47 PM - edited 08-21-2022 10:48 PM
@Timer wrote:do you have other device to tried your SIM on it.
or
- go to your text app clear cache/clear data,
- updated version of Messages app,
- check your software ios update date,
- and rebooting device.
Please understand that an app settings/app cache issue can't possibly prevent someone from receiving text messges only from a specific carrier. The phone and software has no idea of which carrier the text messages are coming from.
08-21-2022 10:33 PM
do you have other device to tried your SIM on it.
or
08-21-2022 10:30 PM
Try reboot your phone once
You just ported your number from another provider? can you receive incoming calls without issue?
08-21-2022 10:25 PM
Have you tried resetting your phone? This sometimes happens to me and when I restart the phone it works