02-19-2021 01:09 PM - edited 01-05-2022 05:20 PM
I can call certain numbers but not others and I cant get messages. I spoke to a telus lady and she said that the transfer is done and nothing is waiting to happen. A voice message comes up saying "UV 1 the number cannot be completed as dialed".
Solved! Go to Solution.
03-01-2021 03:11 PM - edited 03-01-2021 03:12 PM
Number ports can take a few business days to fully complete. Even if they seem to be (partially) working almost immediately. Some incoming or outgoing calls can fail. This seems to be especially true when the number block was originally issued to a different operator and/or to a different calling area (though I admit this is basically just a theory and I haven't really tested enough to prove/disprove it).
It'll probably fix itself after a day or two. If it's still malfunctioning after a few days (and a phone restart, just to be sure) then there might be a problem. CRTC allows up to 10 business days for mobile number ports to complete (up to 30 days in some particular territories/circumstances which probably don't apply to you).
02-20-2021 08:38 AM - edited 02-20-2021 08:59 AM
Those kind of messages such ad 8UV1 and 8UV2 are technical error code messages to help identify certain tech issues that need to be repaired. The calls you are unable to make because of these messages are they my all to the same phone number or the same provider? If you are recieving the message it generally means its the other ends provider is experiencing the technical issues. Or more specifically the person you are calling cannot recieve calls. That person would have to call their provider to fix the issue.
02-20-2021 08:20 AM
@Cobrajin wrote:How do I contact anyone who can help? I need to know what this "8uv1 cannot dial number" code is all about. I tried entering "Moderator_Team" as a person to send a message to and it just auto clears field.
Hi @Cobrajin ,
Are you services working yet?
I presume you submitted a ticket. The moderators can look at the provisioning of your account and reset it.
But, you may just need to be reconnected to the Public Mobile network.
Try one or more of the below (some others mentioned these trouble-shooting already...)
*turn off your phone, leave off for a minutes, then reboot
*removing your SIM for a few minutes, then reinserting it
*go into airplane mode for a few minutes, then going back to regular mode
*reboot your phone again
02-19-2021 02:29 PM
are you getting incoming calls at all? how about incoming texts, not getting at all or getting some but not all?
Because it is normal for the first day, you receive most the incoming calls/text but still possible some didn't come. It is an issue from the other side and not PM. Calls from providers like Fongo would take longer to learn your new "home"
But you should be able to make all outgoing calls and texts without issue.
02-19-2021 02:17 PM
@Cobrajin Here's a link to the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Here's one for Moderator_Team (private message): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-19-2021 02:14 PM
How do I contact anyone who can help? I need to know what this "8uv1 cannot dial number" code is all about. I tried entering "Moderator_Team" as a person to send a message to and it just auto clears field.
02-19-2021 02:03 PM
Fido to Public Mobile. I just think the lady I talked to worked for telus. I dont know. Im losing my patience and I never had an understanding. No idea why I can call some numbers but others it comes up with the message "8uv1 cannot complete number as dialed". Im lost.
02-19-2021 02:00 PM - edited 02-19-2021 02:01 PM
Hi @Cobrajin ,
Just checking, but I presume you're transferring your number from Telus to public mobile and not from public mobile to Telus?
Only asking because you mentioned speaking with a Telus employee.
02-19-2021 01:45 PM - edited 02-19-2021 01:56 PM
@Cobrajin wrote:Still happening.
@Cobrajin If the transfer is complete then that shouldn't be happening.
Have you tried toggling airplane mode on/off. Also what plan did you select at activation?
You may need to submit a ticket to moderators if you keep getting this message. You can submit a ticket via chatbot bubble bottom right and follow prompts or by clicking the envelope icon top right of screen and send a private message to Moderator_Team.
Edit: @Cobrajin Here's PM's announcement about transferring/porting numbers: https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Num...
02-19-2021 01:44 PM
@Cobrajin :Try power off then on your phone, if things don't work in free hours you should contact moderator team.
02-19-2021 01:28 PM
Still happening.
02-19-2021 01:17 PM
Hi do a network reset on your phone