@NLT100 wrote:
Hi team,
I changed my address (after quite a few tries) from BC to AB as I have moved provinces.
My taxes on my bill are still calculated based off BC. How can I make sure I am charged the appropriate sales tax?
As others have mentioned already, Public Mobile simply uses the location of your phone number to determine which province/territory taxes to apply for automatic payments and manual online top-ups.
If you change your phone number to an Alberta based one, you would then only pay only GST for these same automatic or manual online top-ups.
If you want to keep your BC number, you can avoid the PST by buying Public Mobile payment vouchers in Alberta. You can purchase them from various gas stations, drug stores, or grocery stores. For example, I've found them at Shell, Husky, Shoppers Drug Mart, and London Drugs to name a few... Public Mobile has an official article showing example retailers here: https://www.publicmobile.ca/en/on/payment-voucher
When you buy a voucher, the attendant will basically print out a receipt with a 12 digit code, which you can apply to your account either by dialing 611, or entering online once signed into your self-serve portal. You will pay for the amount + tax in store, and the pre-tax amount is what will be applied to your Public Mobile account balance.
