Switching to the $29 US Mexico 10GB Plan

[Gregoire]

Hello,

I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help? 
Thank you!

[computergeek541]

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@Chalupa_Batman wrote:

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If you currently have a plan cost that is above the $29, Public Mobile does not allow to lower plans. 

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The above isn't accurate.  I have a plan that costs more than $29 per 30 days, and I am able to downgrade to my choice of four different plans. 

[SKSuh]

As others have already indicated, only plans which you see as being available for your own personal account are available to choose. They’re usually higher priced than the plan you are currently subscribed to — but it is possible to “downgrade” if you are able to choose a lower priced plan down the road

I was on a $39 Canada USA Mexico plan last month (68GB) and will be on a $27 Canada (20GB) plan shortly — plus I see the $29 Canada USA Mexico plan as an option for me as well

[Dunkman]

@Gregoire 

Public mobile offers personalized plan offers to existing customers.  At the present time, not all plans are available to existing customers.  Usually, the plans offered are more expensive than your present plans. 

[Chalupa_Batman]

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@Gregoire wrote:

Hello,

I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help? 
Thank you!

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Hello @Gregoire 

If you currently have a plan cost that is above the $29, Public Mobile does not allow to lower plans. If you really want that plan, only option is to port out and port back in sadly.