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Switched to Koodo for promo but need to download invoices for tax purposes on my deactivated account

eailagan
Great Neighbour / Super Voisin

I recently decided to switch over to Koodo from my 90 days for $120/12GB plan at PM after receiving the offer for a $50/mo for 5GB and unlimited nationwide calling/text.

 

Unfortunately I didn't realize that my account at PM would be deactivated immediately and I need to download my payment invoices for tax purposes.

 

Does anyone have any insight on this?

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

ShawnC13
Oracle
Oracle

@eailagan,

You will need to message a MOD for assistance and see if they can get you that information, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* SIM card number(if available)
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

View solution in original post

2 REPLIES 2

ShawnC13
Oracle
Oracle

@eailagan,

You will need to message a MOD for assistance and see if they can get you that information, click on this link Moderator Team
to send a private message .
In your message please include:
* PM account email address
* SIM card number(if available)
* PM phone number
* Detailed explanation
Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)
 

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

CS_Agent
Customer Support Agent

Hi eailagan,

 

Thank you for reaching out to us.

 

In order to assist you regarding your invoice request, please send us a Private Message.

 

I am looking forward to your reply.

 

Cheers

 

Abdoulaye