Switch to 90 day renewal. Rewards only credited for 30 days

[xxxJDxxx]

I've set me renewal to switch from 30 to 90 days. I see my 'upcoming payment' information has switch to reflect the new 90 day plan/price, but the rewards it shows being credited are only for 30 days, not 90.  Is there a way to have this adjusted so that I get credited for 90 days of rewards instead of 30 when my subscription changes? 

[Janii]

When the switch happens, it’ll correct itself and sometimes it helps to check PM on incognito mode and everything should be sorted out. 

[maximum_gato]

@xxxJDxxx 

There's been some flip-flopping by pm when applying rewards when switching from 30 day plans to 90 day plans and vice versa. PM has fixed the issue by as described above by applying the rewards every 30 days as earned regardless of the length of your plan/subscription cycle.

It's important to remember rewards are earned after a completed 30 day cycle not before or in other words after you prepay for your services. The change for 90 day plans to be credited every 30 days resulted from a glitch with the old 90 day plans. The system would only apply 30 days worth of rewards at renewal when a change of plan was scheduled from 90 days to 30 days. The current method ensures all earned rewards are credited in a timely fashion as long as the customer does not renew early or perform an immediate plan change before 60 days has lapsed on a 90 day cycle.

[will13am]

@xxxJDxxx , Public Mobile used to credit 3x rewards for 90 day plans up front at time of renewal.  The policy has since changed to 1x rewards every 30 days, so expect rewards at 30 and 60 days into the plan cycle.  I would keep an eye on this to make sure nothing slips through the cracks.  

[Bigjay83]

@xxxJDxxx I believe for the 90 day subscription you get 3 months worth of data upfront. 

[Handy1 · Accepted solution]

@xxxJDxxx  That’s normal to start a 90 day since you only have 30 days worth of rewards earned to apply to it . After 90 days you will have 30day x3 to apply to it can confirm check it out . Your following renewal after the first 90 days you will see 3 x the rewards