Suspending Your Account - 90 Days

[rickstevens]

Happy New Year to all;

We are heading to Arizona from January 9 through to April 9thish and I want to suspend my account until we return.  How do I do this?  In addition, on our return, how do I reactivate my account?

I have been looking online but can't seem to locate this information although, I have read a few posts where it seems hard and confusing when reactivating your account.

Anything you can provide would be fantastic.

Thank you all.

Rick

[Anonymous]

@rickstevens 

you can remove your credit card from your account and after 86 days put it back to you save your phone number,

don't forget to review Reactivate a suspended plan (publicmobile.ca)

How To Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Remove this card’.

You will need to review and confirm this change to your account,

or by call *611 with your account 4 digit pin,

[darlicious]

@hTideGnow 

Your welcome.

Lol....mostly trial and error but I watch, listen and learn and ask questions. Play to your strengths and recognize your weaknesses. I can usually nail a recipe the first time around but for a lifetime of trying and art college training I can't decorate a cake worth crap.

[hTideGnow]

HI @darlicious , how do you know everything inside out?

and thanks for the details explanation!

[darlicious]

@hTideGnow 

If pm cannot get your full plan payment then it will not debit your account balance and your account gets suspended for non payment. For example if your plan amount is $15 and you have $1 in loyalty rewards and you have removed autopay (so no $2 autopay reward) and you have a $10 in your available funds. At midnight eastern the $1 loyalty reward will be applied to your available funds for a total of $11. At 2am eastern the system attempts to debit your 30 DAY PLAN...$10 and the 100 MIN...$5 charges at the same time. With only $11 both debits will fail vs 1 of the 2 going thru....then the account is suspended 4 hours after the payment system has attempted to debit and renew your service.

As long as your rewards that get applied to your available funds just after midnight eastern do not cause your total available funds to exceed your plan cost the payment renewal will fail leaving the available funds untouched.

It depends when you suspend via lost/stolen. If you suspend before midnight eastern the "glitch" will cause your rewards to not apply but remain in your rewards section. You must pay and reactivate and then contact customer support to have them applied manually to your available funds.

You would then have as in your example $7 in your available funds. You would then earn your normal rewards for the next 30 days of paid service (+$7) and if you added 4 more referral rewards (+$4) you would then have $7 in your available funds and after midnight on your next renewal $11 ($7+$4) in rewards would be added to the $7+$11=$18 in available funds.

Now if in this case you then suspend via lost/stolen after midnight eastern but before 2am eastern the scheduled time of payment renewal this would prevent the payment system from debiting your $15 plan amount from the $18 balance. Your renewal would fail and you would be suspended leaving you with the $18 balance to pay for your plan when you renew.

Keep in mind as soon as you unsuspend via lost/stolen with a balance exceeding your plan cost your service will automatically reactivate in this scenario.

[hTideGnow]

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If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.

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HI @darlicious , I have a question with this one.  If I disabled Autopay and   If I have Available balance LESS than my plan amount, let say just $2, would it got wasted too as PM will used the $2 first , and then unable to get the payment through Autopay.. would the $2 be still used and wasted?

Also, if I have some rewards, let say $5 Community reward, $2 Friends (total $7).  If i DON'T click Lost/Stolen, would it be wasted as well like my example with Available Fund above?

On the other hand, if I DO click Lost/Stolen, would this $7 be staying in my account and will be applied in the following month (assuming I "reactivate" in the next month).   In fact , would I have more than $7  as in the following month, I will have a "new" $2 Friends referral from the new month?

[darlicious · Accepted solution]

@rickstevens 

Enjoy the sunshine!

Options for your account and service....

1. You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
2. If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
3. Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account. CSA contact after paying and reactivating is necessary to have the rewards applied manually.
4. Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
5. If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
6. Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo number. Be sure to perform all call forwarding while in Canada. Now any incoming calling to your pm number will ring thru to your fongo number while on wifi or mobile data (w/a local or global sim card) You can access your fongo voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels!

[rickstevens]

Hello Dunkman;

Oh ok, I see how it works, remove my credit card information and when ready, go back into my account, add my credit card information and it will activate once it reaches the 90 day mark.  Yes, good point, don't wait until the 90th day, give myself some room for delays.

Thank you very much.

Rick

[Dunkman]

@rickstevens 

When is your next payment date?

You can suspend your service by removing your credit card from autopay and leaving your account suspended for not paying on due date.  When you are returning to Canada, you will need to reactivate your account by paying or re-entering your credit care information for autopay and load up available funds to restart your account.  

You should be okay with your trip duration.  If your account is suspended more than 90 days, your account will be closed permanently and number lost.  To be on safe side, you might want to reactivate 85 days into suspension just in case something wrong happens with reactivation.  Gives you more time to deal with it and potentially contact customer service agent.