Suspended account

[Metalmouthmedia]

I'm an existing customer and switch to the new plan that's 40$ for 15G and I also have automatic payment. And instead of switching it suspended my account and don't know how to get my account going again. 

[hairbag1 · Accepted solution]

@Metalmouthmedia 

that is odd then. If the calling/text and data have stopped early, try contacting a CSA for their help. Give them as much account info as you can ie; phone number, account number, pin number etc.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the little envelope icon on top right side of pages will be highlighted when they respond.

[Metalmouthmedia]

The new plan is suppose to start tomorrow I believe.  I can't text or call now.

[hTideGnow]

hi @Metalmouthmedia wait an hour, then try using *611 to pay, but it needs your 4 digits pin

[hairbag1]

@Metalmouthmedia 

is your regular plan scheduled for renewal tonight. Is the phone able to make calls / texts ?

If so, just ignore Suspened message...all will be fine tomorrow.

The regular plan renewal looks like your account is suspended but it's not.

[softech]

@Metalmouthmedia what area you got??

[Metalmouthmedia]

I tried that and it won't let me. 

[hTideGnow]

hi @Metalmouthmedia 

all you need to do is to make a manual payment.  Login to My Account and  select Reactivate My Plan, make the payment and the service will resume 

[softech]

@Metalmouthmedia you account is current suspended?? 

login to My Account using Incognito mode and confirm.  Click the resume service button and see if you can make the payment that way

[hairbag1]

[Handy1]

@Metalmouthmedia @If your remember your pin you can *611 if you get a voucher no pin needed other wise try this first 

Try again  incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Refresh page.                                ^^^            

edit of account is suspended and you can log in you just have to reactivate it and double check cc that charge posted