Suddenly, phone number is locked, can not call out, and can not call in. PLEASE HELP !!!

[yi8]

Yeasday, someone called my phone number and said Public Mobile asigned my phone number to her, I do not believe it, since I used my phone number in Public Mobile for almost half year without issue. Then She said she will suspend this number.

How come a customer can suspend my phone number ?  Please help, now I can not call out and call in. This is ridiculous

[yi8]

It is so sad, my phone was down for two days, and no customer support phone number I can reach to resolve my issue. Only thing I can do is waiting here, and hope public mobile MOD can reply my private message.

[Rockdaddy22]

This is rare but it can unfortunately happen with any carrier, kinda scary really. I wonder which company she's with, they shouldn't have let the port go through, that's for sure. That's why port info is so important.

[computergeek541]

Telus has also done something similar to me, as well.  I have a phone number that is originally from Telus Mobility and years ago, I ported it out to Rogers Wireless.  I had actually been using the phone number already for about 3 years, when all of a sudden I started receiving calls for another person. I told them that they had dialed the wrong number.  A few minutes later, I received a call from Telus Mobility technical support and I found out that Telus somehow managed to assign my phone number to a new customer even though it was already in service.  Telus appologized to me and told me it was their mistake and that the other person would have to choose a new phone number. 

[yi8]

Sent private message to  Shazia_K already. Usually I find it will get quick resolution by send mesasge to MOD instead of contacting tech team.

[stonechucker]

This sounds like someone has typed the wrong number for a port, and unfortunately it was allowed to happen, when clearly they were not the authorized person to port.

i had a similar problem with my Bell landline when I bought my first home in 2000.  I don't know if number porting was available back then, but Bell activated another persons phone number for my landline, I had the work order stating the number.

They had to reverse that, and issue a new number to me.

Accidents happen it seems, I hope this is corrected quickly for you.

[ben10nnery]

Ok, definately something for the mods or tech team to check out. I would contact them if you haven't already.

[yi8]

all phone call doesn't work, all SMS doesn't work and even my data plan doesn't work. 

[ben10nnery]

Does anything else besides calling not work on your phone? When did this happen?

This is something the mods or the Technical Team would have to take a look at.

Here's info on how to private message a mod: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

Or you can contact the tech team directly by clicking on "Get Help" on the top right of your screen. It may take a bit of time as they are busy doing maintenance this weekend!

[yi8]

My plan is 90 days plan, and just renew at Oct 05.

[ben10nnery]

This is probably an issue the mods or for the support team (contact form). When was the last time you topped up your caccount balance?