09-12-2025 02:23 AM
I have selected new number from public mobile but during activation I received message that the subscription cannot be activated, now when trying to open the app it’s sending confirmation code to the new number which is not activated what can I do?
09-12-2025 07:57 AM
Hello @ Shumailah,
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-12-2025 07:23 AM
@Shumailah I have escalated your ticket on behalf. PM support will reach out to your via Community inbox. Please monitor here for their reply:https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-12-2025 04:15 AM
@Shumailah
just want to confirm you were using PM app and got to the last step and got an error ?
If you did, You can submit ticket by direct message using this Link below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A CS_agent will reply to your Community inbox within 2 to 4 hours during the regular business hours of 9am-10pm eastern everyday. please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
