Stuck on "Checking session" when logging into portal

[Mimi411]

Hello PM Community,

I am a legacy PM user and am having difficulty logging to PM self serve portal.  

I am able to log in with my credentials, but then it gets stuck on "checking session" and loads forever without resolving.

Would appreciate any help!

Thank you!

[LitlLdy]

@Mimi411 , update: The My Account webpage & Public Mobile app is working for me now! It is still a little slow but working much better!

[LitlLdy]

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@Mimi411 wrote:

Hello PM Community,

I am a legacy PM user and am having difficulty logging to PM self serve portal.  

I am able to log in with my credentials, but then it gets stuck on "checking session" and loads forever without resolving.

Would appreciate any help!

Thank you!

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@Mimi411 ,

My Account & Public Mobile app are stuck on loading & never does load! I have been trying for over 6 hours!

The response back from a CS_Agent:

We are aware that there are issues with the website and the access to the self-serve profile.

That is due to the launch of the new plans.

The Tech Team is aware of the issue.

I suggest that you wait until tomorrow and try again.

At the moment, the website has issues due to a high volume of users.

I hope that tomorrow the website is running properly.”

As soon as I am able to get My Account & Public Mobile app to load successfully I will update you.

[Andy85]

@Mimi411  

the site has been down for a few hours. Too many people are probably trying to access the site and it caused a crash. At these great new plan rates, you can't really blame people lol

I would check back in a bit and try accessing your account again a little later on. Hoping that it loads for you soon!