I signed up with Public Mobile last week to transfer my number/plan from Virgin. I ordered a sim card and subscribed to a plan.
I added my sim card to my phone to set things up a few days ago and received an email from Public saying 'Welcome' and 'Your transferred number: my number'.
Apparently I was supposed to receive a text from Virgin to confirm the port out. I did not see that or did not wait long enough to get it. So now I'm in limbo. Virgin is telling me that I need to confirm the port out within 90 minutes of the request but I can't get Public Mobile to make the request (I've tried several times each day to chat with an agent but they are always full. A submitted ticket two days ago hasn't been answered yet)
Any ideas on what to do here? Any way that I can do this without going through a PM service agent? Can I call TELUS to help?
When I try to use the app or my account on the PM website, I get stuck on a 'Confirm Full Access' page. It won't let me bypass unless I can receive a text and confirm my number (which I obviously can't do at the moment).
Thanks
