Still unable to transfer my current number

[quyetnguyen]

Hi it has been a week and I still have trouble transferring my current number, please tell me what the problem is, what I can do now, will it be done soon or and how long the wait will be. Thanks.

[BKNS27]

@quyetnguyen 

Was your old service with another carrier Active? 
You CAN’T port/transfer over to PM if you cancelled you old service with another carrier.

If this is the case, you need to pick a new number unless your old carrier was Telus or Koodo then you can port your old number over by contacting a CS_Agent to help you.

[softech]

@quyetnguyen   are you transferring from landline or mobile phone?

If is from landline or VoIP provider, it could take as many as 5 to 10 business days

If it is from Mobile provider, did you reply YES to a text from your old provider?  You might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed