“Start Live Chat” - Is this New?

[AE_Collector]

Is this “Online Chat“ new on the Public Mobile. I haven’t noticed this before.

AE_Collector

[darlicious]

@Barbie2 

No....its just while the kiosks are closed so the employees can work from home and help with activations once the restrictions for COVID-19 start to lift they ll being going back to their normal jobs.  Too bad its a good feature.....but if they decide to keep it and they're hiring I may not have either job to go back to......i could do that job!

[Barbie2]

The live chat is nice. Anytime I am on a website that has live chat I will use it before I send an email or use the computer generated answers. They are usually quick, although my bank even had a wait time on live chat last week. 

I hope this is permanent. Sounds like that might not be the case because Public Mobile staff can not handle it? 

[brettster99]

@BearFBI @Staliger @CS_Agent 

I would be willing to do this for future reference 😁

[BearFBI]

@Staliger That would be nice. They would have to find employees and people to run the online activation assistance after everyone goes back to the physical kiosks.

[Staliger]

@That's an interesting feature. Definitely helps during these times. Maybe someday in the future, PM will have it as a constant service here🤔

[AE_Collector]

@darlicious 

Oh heck no! Lots of renovating left to do here. My materials supply line is cut off since Covid-19 began. A case of needing to look at many products and compare so not easy to order for curb side pickup or delivery. The yard is slowly getting into better shape than it has been since summer 2005 when I had four months “vacation” from July to November (Telus Strike / Lock Out).

AE_Collector

[darlicious]

@AE_Collector 

You must have your place fully renovated by now....since you've been missing in action!

[AE_Collector]

I didn’t notice anything here in the community about it but it IS pretty easy to miss new topics here if one doesn’t check in constantly. 

AE_Collector

[ShawnC13 · Accepted solution]

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@AE_Collector wrote:

Is this “Online Chat“ new on the Public Mobile. I haven’t noticed this before.

AE_Collector

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@AE_Collector , it has been going for a month or so maybe.  We (Oracles) were told it isn't a permanent thing but a feature where the Kiosk Managers are able to help do activations while they are at home due to the closure of the kiosks.  They are not able to help with any account issues or anything like that.  

[will13am]

@AE_Collector , this has been around for some time.  It is repurposing staff.  

[gblackma]

No @AE_Collector . It's been around a couple of weeks now. They lent PM Telus's life chat to help with activations until things in the world return to normal.