Sim card swap

[Df1]

My dons phone was stolen. I bought a new sim card to switch his number to. I keep going into my profile and typing in the new sim card and it just refreshes to all 0's . So how am I supposed to change his number to the new sim card

[Yummy]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Confirm phone is not blacklisted or reported as lost/stolen

[softech]

@Df1 were you using a phone or tablet to request change sim?  there is a glitch with using mobile device accesing that page.  Please try again using desktop or laptop and it should work

[hairbag1 · Accepted solution]

@Df1 

log in on a laptop, but use incognito mode.

[esjliv]

@Df1  - ensure your account is not listed as lost/stolen. If so, go back and 'find' your phone. Activate service, manually pay.

See "How To Change Your SIM Card" in this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap

If issues with your My Account, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP