Sim card suspended but still deducted the payments

[Vsingh1]

I used my sim card for long time and decided to keep it on a $10 plan just keep it active so i dont loose it(contact number). When i changed to higher plan found that the sim card was blocked even I was making the monthly payments. There is no option to talk to anyone no customet service agent available, 

Had to buy additional simcard.

Technical paid over $150 for nothing. 

[Vsingh1]

Cant call it says not registered on network.

[Vsingh1]

No when i login it shows 404 error 

[dust2dust · Accepted solution]

When did Public last take a payment from you? Or did you keep a balance on the account?

Are you able to login to the account? What recording do you get when you dial 611?

Were you aware of the price increase last Spring?

[hairbag1]

@Vsingh1...

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

[walker1]

@Vsingh1   Communicate with PM by sending a private message to CS_Agent

or use the Chatbot Simon to get a service ticket..  Tell them about your problem.