Sim card stolen

[Anthonysmomm]

 Need to suspend but code to verify myself is going to a phone they put my SIM in

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Anthonysmomm]

Thanks

Ive done so and received replies

Heres to hoping it works out!

[softech · Accepted solution]

@Anthonysmomm 

In this case, you will have to message PM CS agent for help here:       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there      

But I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Anthonysmomm]

unfortunately it doesnt give that option

[Dunkman]

@Anthonysmomm 

Edit: my initial post got rejected 🙂

You should be able to get 2FA email code instead.  Click on the "Didn't receive code" link and then you should be offered 2FA email code