05-11-2019 12:02 AM - edited 01-05-2022 04:52 AM
i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?
05-11-2019 07:39 AM
@geethak This is not a normal occurrence. Hopefully a moderator will be able to assist on this.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
05-11-2019 12:50 AM
@cavemantoronto wrote:
@geethak wrote:i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?
Someone said before to go to canadapost.ca and type in order number to track package. Were you sent an order number in email?
Maybe go to Walmart or wow and buy one there? Then deal with the moderator when they respond and ask for refund. If you wait, they will probably mail new sim.
ABW...Anywhere But Walmart ! London Drugs, WOW Mobile, The Mobile Shop or K Mobile are all preferred souces for a PM sim card rather than Walmart as many have reported that Walmart won't sell the sim alone without activation too.
If you end up with 2 sims, hang onto 1 until someone else in your family or friends catch the Public Mobile bug.
Good luck and Welcome to Public Mobile.
05-11-2019 12:10 AM
@geethak wrote:i ordered a sim online couple of weeks back still haven't recevied it. i emailed customer service there is no response. sent a message to Mod as well no response. is there any way i can get information and is it possible to get sim faster?
Someone said before to go to canadapost.ca and type in order number to track package. Were you sent an order number in email?
Maybe go to Walmart or wow and buy one there? Then deal with the moderator when they respond and ask for refund. If you wait, they will probably mail new sim.
05-11-2019 12:06 AM
In most cases, you can receive, your sim within a week, sometimes it could take up to two weeks.
Try again to contact the moderator team.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437