Community

activating sim card

I have bought a physical sim card and installed it but cannot activate it. Help

Calling from Canada to USA

I recently purchased a $35 plan which includes 100 minutes of calling from Canada to the USA. When I try to call California and Florida I get a message telling me that I am out of minutes and I need to buy more. My account shows zero minutes used. An...

Galaxy A54 5G phone users

Hey Folks, I'm a new subscriber to Public Mobile. Anyone out there using a Galaxy A54 5G phone?  Do I order a SIM card or is the phone eSIM compatable? 

Service

I order a sim  card but no have sim about 20 days

Locked out of account

My account seems to be permanently locked. Every time I try to reset the password, I never receive a link and it says I'm locked out for 1 hour due to the fact that I've exceeded the number of attempts, except the hour never ends. I need some assista...

Help with subscriptions

accidentally changed my subscription to something that doesn’t have USA 5G coverage Id like to change back. This was a mistake. Can you please help me

Outgoing Calls

Off and On, and today it is constant since wednesday when i try making a call it says I am out of minutes...but I pay a monthly fee for unlimited, this is the first time this has happen since I been with Public Mobile, can you fix this problem?

Still Charging ME

I ported my number to Koodo 4 months ago but they are still taking my Public payment STILL out of my bank account but the number had been transferred to Koodo 

Re: Port request

I am having the same issue today - Sept 27 2024 - Public Mobile Timed out before I received confirmation from Rogers and now I have an indicator that says SOS only and Searching - any help would be appreciated

roaming to the US

Can I buy a two month package??

payment made no service provided

Service not working

My phone is not working 403-928-2339 

Incorrect ESN/MEID

I did my two factor authentication and I received a message from public mobile saying that I placed the incorrect ESN/MEID and that they would contact me. I have yet to receive anything.

Am I in the right place to earn PM points?

I’ve been trying to figure out how to make Public Mobile points to help with my bill. I canceled with Fido because they are a shady company lied to me about a late fee being waived and their prices are just ridiculous. Been with them for years and I’...

How can I contact a representent

How can I contact a representent

Subscriptions

I have just found out that my existing phone number will not be accepted at public mobile. The message actually says the number is "invalid". I have paid $49.72 for one month, a SIM card and taxes. How do I get a refund?

Voicemail Issues

Hi!  I just realized that since I've switched to Public, I haven't been getting any voicemails. I don't get many actual phone calls, so I’ve not needed to think about it. My husband called and left a message, but when I click “Carrier Voicemail” in t...

Took my money

Tried to open account. Paid but keeps coming back to review and pay

Trying to call Bermuda from Canada

Can't seem to call Bermuda from Canada on PM.  I have a Canada-US plan.  Assumed International calling outside NA would just work on a per minute basis, at least.  I added an International LD booster plan with 300 minutes.  It still doesn't work.  I'...

Transfer didn't work

I transferred from a SIM card to a ESIM. I did not see the message to make it within the 90 minutes. What do I do now? I can text and call  but I cannot recieve calls  

Phone number not valid

When I try to sign up, I see a message that says my phone number is not valid. It works just fine!

no more access to my account

since my account is lock by more then 5 strikes of wrong password, i do not have any access to my account, but my service still active and my phone is working. Every thing start when a modérator ask me if is was ok to change my email to my account. i...

Payment

I am no longer a Public Mobile customer.  I have switched to Koodo. Please refund the charge of $27.12 that was made this morning September 27, 2024.  Please remove my credit card and close my account.

eSIM transfer

Hi there,my old phone is dying so I’m getting a replacement soon - can someone please tell me IF AND HOW I can transfer eSIM from old phone to new phone OR do I need buy a NEW eSIM by downloading PM app on new phone and choosing to BUY NEW eSIM?thank...

WHat happened to the $15 plans

Hi guys - i usually head to california for the winter but love public mobile so i keep my service  - dropping it down to a managable $15 plan really helps then i pop it back up to whatever i need summer wise.  i just went to do this and $30 is the ch...