Signed up for the BF $35 Plan but was put onto the older $36 plan.

[Yameson]

I signed up for a new line on Nov 21st after I noticed that the $35 Black Friday deal was including US and Mexico and 5G speeds. 

I clicked on the deal, signed up, got my esim started. Phone and data are working fine. The problem is that when I checked my emailed receipt I was put onto the older $36/Month plan which doesn't include Mexico and obviously is $1 more expensive. Not really concerned with the $1 this month, but I do want to make sure I have all the benefits of the new plan and I don't want to pay the extra dollar every month. 

I submitted a ticket, but the agent just told me that I signed up for the $36 plan. Not very helpful.....I'm not even sure how that would be possible considering the $36 plan wasn't even available as of Nov 21st. Seems like a glitch in the PM store. 

Anybody have any ideas of how to make sure I get the $35 plan without having to register and pay again? 

[Yameson]

Thanks for the help. Unfortunately the response time has not been great. First reply took 6hrs, 2nd reply took almost 2 days. Still waiting for a reply to my last message which was over 24hrs ago. 

[Phil_Adelphus]

@Yameson   According to the Wayback Machine, internet archive, for Nov 21st there was no $36 plan on the advertised shop page, perhaps it might be worth screenshotting this and trying again with support 

https://web.archive.org/web/20241121192530/https://www.publicmobile.ca/en/on/plans 

[Handy1]

@Yameson  If support won’t help you could make new account with new sim and new email and just activate it on the 29th day with desired plan and turn off auto subscribe on the $36 plan assuming you just picked a new PM number and didn’t port number in on that plan you created  on Nov 21 

[hTideGnow]

hi @Yameson 

we seem people subscribed a wrong plan and support able to help to change it back to the new roaming plan.  So, just check your community inbox for agent's response

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Yummy]

It is good you managed to submit a ticket right away!

Wait for their reply and I am sure they will sort it out. It might take few hours for them getting back to you but they WILL!

[hairbag1]

@Yameson 

you must continue to work with your customer support person..ask to have your issue escalated to manager.