Shoutout to mod team

[mimmo]

Just wanted to give a shoutout to @Simon_O and the mod team.  Thanks for the fast fix to my  family member's renewal /plan change issue  ( Furture dated plan was charged but not activated).  Your reply /fix was quick (<1hr)  and response very empatetic.   

It was nice was  to send a message go about my day without any hold music, and then i message in my inbox with the reply saying all should be fixed.

Thank you.

To others needing help rememer to give as much information as possible (pin number account number and any other relivant information) that way you can minimize delays, and unessisary back and forth) in getting your problems fixed.

[Triguy]

Try using a different browser and incognitio mode.  Also clear your cache and cookies then reboot.  If you still have problems then sumbit a ticket by clicking on the question mark on the bottom right.

[andlock]

I am having lots of trouble with my pass words, I can change them but will not lets in?

andlock

[pakmode]

Great work @CS_Agent !

[passiveegg]

This is why the publiv mobile moderator team is so great. they are always available for trouble shooting problems. Happy i siwtch over to them. Proud customer for almost a year 

[Michael77]

Nice! Great to hear! 🙂

[Simon_O · Accepted solution]

Hey mimmo_L,

Thank you for the shoutout! 🙂

It was my pleasure assisting you today ✩◝(◍⌣̎◍)◜✩

I sincerely hope that you enjoy your experience with Public Mobile and with Community support overall. 

Feel free to reach out to us if you ever experience any other difficulties (even though I hope you will not have to 😉 ) 

Have yourself a wonderful evening,

Simon

[Clefort88]

I’m so glad to hear you’ve had a good experience!
I have to agree, PM Mod team is outstanding!!