I tried purchasing a data addon to my account, and it kept saying error so I tried changing my card and trying different things and making sure i had the card right, it kept saying “error” and that it could not complete the purchase. Then the next day i got like 5 charges for $34.50 and 1 for $17.25. I tried contacting an agent and it’s been 2 days. No help yet.
By chance, did you purchase the add ons sometime on last Thursday morning. There was a billing, payment issue that morning. That resulted in multiple charges.
You will need to contact customer service agent.
I would either submit another ticket or directly message customer service agent:
Send a private message to moderator through the following link :
