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Settings for an iphone 6 plus....

TonyE
Good Citizen / Bon Citoyen

Hello, I just started yesterday with this Public Mobile. I thought it was easy to set up until my friend called me on my home phone and said that he has been both texting and calling my cell but could not get through. I texted and called other people and sometimes it works and more than not it does not work. Could it be a setting in my phone or do i have to set something else up?

Does anyone else have an iphone 6 plus and is having problems?

I sent a message to the mods but is there somewhere I can go to learn what my iphone should be set at? thanks ...

1 ACCEPTED SOLUTION

Accepted Solutions

popping
Oracle
Oracle

@TonyE wrote:

Hello, I just started yesterday with this Public Mobile. I thought it was easy to set up until my friend called me on my home phone and said that he has been both texting and calling my cell but could not get through. I texted and called other people and sometimes it works and more than not it does not work. Could it be a setting in my phone or do i have to set something else up?

Does anyone else have an iphone 6 plus and is having problems?

I sent a message to the mods but is there somewhere I can go to learn what my iphone should be set at? thanks ...


Can you dial out and send text out?

If yes, you number porting is not fully completed.  Since you already send a private message to morderator for help.  Nothing you can do now but wait.  Sending another private message will move you to the end of the wait queue.

 

For the time being, you can use your old SIM until it is completely dead,  Then, your port will be completed and you can use your PM SIM card then.

View solution in original post

15 REPLIES 15

stonechucker
Mayor / Maire

It sounds like you may be porting in your number from your previous carrier, and it hasn’t completed yet.

 

can you try your old sim, and see what happens?

kwokamole
Good Citizen / Bon Citoyen

Have you been able to send any texts or make any phone calls?  Most phones have the carrier in the top left of your screen.  If it does say "Public Mobile" and you are having issues it is probably more than a phone issue.  If it doesn't, then there may have been something wrong with the original setup.

TonyE
Good Citizen / Bon Citoyen

y stone, I put my old sim card and everything worked fine. So something that I did when signing up or putting in the public sim card did not work. Can I start again and where are the instructions for setting it up again? thanks for your help by the way!

popping
Oracle
Oracle

@TonyE wrote:

Hello, I just started yesterday with this Public Mobile. I thought it was easy to set up until my friend called me on my home phone and said that he has been both texting and calling my cell but could not get through. I texted and called other people and sometimes it works and more than not it does not work. Could it be a setting in my phone or do i have to set something else up?

Does anyone else have an iphone 6 plus and is having problems?

I sent a message to the mods but is there somewhere I can go to learn what my iphone should be set at? thanks ...


Can you dial out and send text out?

If yes, you number porting is not fully completed.  Since you already send a private message to morderator for help.  Nothing you can do now but wait.  Sending another private message will move you to the end of the wait queue.

 

For the time being, you can use your old SIM until it is completely dead,  Then, your port will be completed and you can use your PM SIM card then.

TonyE
Good Citizen / Bon Citoyen

 have been sending and texting a bit but not to everyone. I also havent recieved any texts but i diod not know that. Also when I phone the number it goes straight to a message.

   I put my old sim card in and it worked perfect and I goit a bunch of texts and stuff instantly.

 

now what?


@TonyE wrote:

 have been sending and texting a bit but not to everyone. I also havent recieved any texts but i diod not know that. Also when I phone the number it goes straight to a message.

   I put my old sim card in and it worked perfect and I goit a bunch of texts and stuff instantly.

 

now what?

Continue to use your old SIM card for the time being and wait for moderator to fix up your problem.  Good luck.

TonyE
Good Citizen / Bon Citoyen

I can send out sometimes and text some people but not all people. I can dial out but not recieve calls with the PM sim card. Does my old accound with the old provider have to be deactivated before the new one will kick in? I just called them to ask them to unlock my phone but i don't think I actually cancelled my service for my cell from them.


@TonyE wrote:

I can send out sometimes and text some people but not all people. I can dial out but not recieve calls with the PM sim card. Does my old accound with the old provider have to be deactivated before the new one will kick in? I just called them to ask them to unlock my phone but i don't think I actually cancelled my service for my cell from them.


There is an issue during porting your number.  Just wait for moderator to fix the porting.

Ask you previous provider to unlock your phone will not cancel your service.  Since you can dial out and send text out using the PM SIM card, you number is ported halt way ported.  Continue to use your old SIM to dial out/send text and received calls/text until it is dead.  Then, you can start using the new PM SIM card.

Did you get a sms from public saying anything about your porting progress?  Cell to cell ports generally are pretty quick.  When did you say it was started?

 

Your old sim will stop working if the port completes successfully.  How long have you been waiting?