4 hours ago
I've talked to Angelo for the past hour,we got the issue sorted he told me,but still NO service what do I have to do please
3 hours ago
If your phone can do eSIM, the fee is $5. Then for any reason you need a new eSIM, they are free after that. The CS Agent might be able to adjust the invoice for you but you'd have to reach back out to them again.
3 hours ago
Thank you for reply,I just got info that as a customer the fee for a esim can be waived ,????
4 hours ago - last edited 3 hours ago
OK. So if you don't have a SIM card then your phone isn't going to work. You need a SIM card first. Did PM mail one to you? It takes about 3 weeks to get it in the mail. Also, even if you paid for it, the plan that is, the plan starts the moment you register the SIM card so no worries there. If you need a SIM card faster, here are two ways.
Here are better options...
Or
Purchase directly from a store that may have them. Use this link to find a store.
4 hours ago
Sorry I didn't know that
4 hours ago
Thanks for reply my account is fully paid,until October but never got a sim number when they issued me a new phone number
4 hours ago
If Angelo is PM agent you have to continue talking to him as here are ONLY PM customers, no PM staff.
4 hours ago
I Got a new phone number this past week,but wasn't given a new sim number, so my new number is not working what do I do now please.What would sim number look like.
4 hours ago
Hey @Scouser21
Just read your other post about making a full payment and your plan still isn't working.
Have you tried dialing 611 on your phone to see the status? Have you tried your SIM card in a different phone?
4 hours ago
No outage near me
4 hours ago - last edited 4 hours ago
Check to see if there is an outage in your area.
https://istheservicedowncanada.com/status/telus/map
If not, reply back to a CS_Agent and tell them it wasn’t sorted out.