@pjgagne are you in Sudbury, too? did you login to My Account and confirm if the account status is Active?
And did you test your phone from another location as well?
since you have 2 phones with PM, please also try to put SIM 1 from phone 1 into Phone 2 and vice versa. This might for a re-provisioning of the sim card /account and that could resolve the problem
But of course, if that does not work, open ticket with PM Support and let them know
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there