Scheduled plan change for $40 / 4gb of data did not occur on my renewal date

[Jimmy]

Hello,

I'm having this problem with all the lines that I have with Public Mobile. My rewnewal date was Nov 10, 2016. I went on self-serv portal to change the plan on all the accounts on Oct 25, 2016 (when this fall promo plan came out) to have it switch to the $40 4gb on my renewal date. Today is Nov 11 but all my accounts are still on the $40 for 6gb plan.

What can be done to correct this?

Thank you,

Jimmy

[Jimmy · Accepted solution]

It's been over a week since I sent a private message to one of the MODS and I haven't gotten a response. Is there any other MOD that could help me out with this issue?

Thank you.

[Jimmy]

Hi @hummuschips

Thank you, I'll give a mod a PM with the required info.

[hummuschips]

Hi @Jimmy,

In your case, a mod will have to fix the problem on your accounts.  See the link below for the information they need in order to help you.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...