Unfortunately I had to move my number to another carrier. Prior to May everything was excellent, but then something changed and PM's limitation to 3G only voice left me with one frequency at home and it only worked if I stood in one spot of the house. Now that my number has been ported to the new carrier do I have to do anything to cancel my PM account or is it done automatically? I tried logging into PM but it no longer works which makes me think I'm already cancelled, but I just want to make sure.
Thanks for a great couple years PM.
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@pmphone_2 it could be Bell or not Telus, depends on your location 🙂
Also, with Tier 1 or Teir 2 providers, they have VoLTE, so they really don't need 3G at all
But , it could be just a local network issue and they are fixing it.
I suggest you don't give up yet, open ticket with PM Support, give them the location and have them to confirm:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
I'm having to do the same thing. Telus seem to have shut down the 3G on the tower near my house. When I switch my phone to 3g only (iphone 8 ) I completely lose service - this happened in the last 2 months, used to work in the past. How does Public Mobile get away with selling "phone service" when 3G is getting shutdown on towers and they have not flipped the switch to offer volte.
Thanks @Outdoorsman. It sucks to leave. I really like this community. I tried everything to stay, but having to stand in one spot for calls to work just wasn't functional. When I checked the frequencies in my area I found out that it was down to one signal so I knew I had to leave.
Thanks for the very quick answer @Metal1967 . I can't log into my account anymore to remove auto-pay. Even when I try to reset the password by giving my email address nothing happens. I can't use the phone number because it's no longer in the system. I'll keep my eyes open for any accidental charges.