SMS Messages don't work

[Icebane]

Hello,

I've been on this network since Aug 5th but I just realised why nobody is responding to my text messages.  They aren't actually being sent and none come in either...  How do I check my SMS/MMS provisioning or refresh my eSIM profile?  What else can I do?

[hTideGnow]

hi @Icebane 

you removed the old carrier sim card?  make sure it is removed or the old esim is disabled

Also, Reset network settings and test

if same, submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage