SMS Calls and data randomly stopped working this morning

[michaelf]

@CS_Agent

I haven't been able to make any calls send any sms or use any data this morning.

The top bar shows that I'm connected to public mobile and that I have a 4G connection but it doesnt work.

I've already tried rebooting my phone, verifying my apn settings are correct, and making sure there wasnt any issues with my account. When I try to call it says my call can't be completed call *611 which is useless.

I have not ported my phone from other carriers nor have i switched phones, I've been with public mobile for 2 years and this is the first time I've encountered this issue.

Is there anyone that can help me with this? Its quite urgent I get connected again.

[Anonymous]

@JustinJMason, if it is happening on 2 different phones with different OSs, and assuming you have a texting plan (IOS iMessage doesn't really count as texting - technically), then you need to get in touch with the moderator team.  Unfortunately, it could be a few days until they get back to you.  Any chance you were in the US lately and purchased a US roaming package?  That usually causes problems with texting when you get back.  It normally clears up within a day or so.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

[Anonymous]

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@JustinJMason wrote:

I wish that was the case, it was doing the same thing this morning in my Android I switched tothe iPhone hoping for a change but none

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Seems you get to enjoy the pleasure of waiting for a reply back from the mods. I guess you need to get in the queue.

I found something about the SMSC number. Maybe yours isn't right. I'm not sure what it is and how/where to change it though.

Did you try the $1 trick I suggested in your prior thread? ...shrug

[JustinJMason]

I wish that was the case, it was doing the same thing this morning in my Android I switched tothe iPhone hoping for a change but none

[Anonymous]

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@JustinJMason wrote:

No apps just the stock messenger and iOS 11

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Ah. There we go. iMessage is screwin' with ya. I seem to recall a setting for it to use SMS and not iMessage. But I'm not an Apple guy.

[Anonymous]

Don't know much about IOS messaging, except that Apple routs picture messages through iMessage, which runs on the data signal.

[JustinJMason]

No apps just the stock messenger and iOS 11

[Anonymous]

@JustinJMason, What app(s) are you using for SMS and picture messaging, and what OS are you on?

[JustinJMason]

I can’t send or receive and text messages but picture messaging is working and data and calls are working, any help would be appreciated

[michaelf · Accepted solution]

After contacting a moderator they said it was a problem with my account not being properly renewed which was why my services were suspended. The mod was able to fix this issue.

Thanks.

[will13am]

Is the phone intermittently disconnecting from the network.  You need to troubleshoot a little bit before seeking moderator help.  If the problem is on the customer end, there's little the moderator team can do.  Connectivity issues is invariably a phone issue.  Network outages are rare and would be reported by many customers.

[SD08]

You should send a private message to the Moderator_Team for assistance.  Include your PM SIM card number, e-mail address and phone number.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...