SIM not provisioned for voice

[beakbird]

Lost service 1 hour ago and getting the message 'SIM not provisioned lol voice'.

Put SIM in another phone and still no service.

[AnastasiaS]

I had the same message. It turned out my public mobile account was hacked and someone switched the sim card number. 

Solution:

1. Change password on your account

2. In your account click on "change sim card" and re enter your sim card number (can be found on the sim card)

Hope that helps.

Cheers!

[gblackma]

@beakbird  Ask the moderators  to reset your servicfor you. Stay safe. 

[beakbird]

I already checked.

I am on the auto pay $25 plan and it is active.

[gblackma]

@beakbird  Log into your self sevice account, check to see if your plan is active, suspended or if you are out of minutes if you on a limited minute plan. You may have to buy the 500 minute, $5 add on.  Please report back. Thanks. 

Follow @Mattredwingsfan 's advice. Stay safe. 

[Mattredwingsfan]

@beakbird 

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here.
Good luck! 

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)