cancel
Showing results for 
Search instead for 
Did you mean: 

SIM locked from public mobile

UmmBent
Great Neighbour / Super Voisin

I just changed providers from public mobile to Rogers and my new SIM card isnt connecting. It says invalid SIM card. Network locked SIM card inserted. And I went back to Rogers and they said I need to contact public mobile to unlock my phone. Can someone help me out here, I can’t use my phone to make or receive calls. It needs a PIN to unlock

11 REPLIES 11

darlicious
Mayor / Maire

@UmmBent 

You may find it easier just to call telus to unlock your phone. 1 888 811 2323.

HI @CS_Agent 

 

Are you supposed to send via private message the OP ( @UmmBent )  rather than posting in the forum here?

 

and  you directed your first message to the wrong person ( @Outdoorsman ) as well.  I think , it is better you just post a message here and ask OP to check private message and then send the message to OP's Community inbox. 

 

of course, please try to connect to the correct person.  More than once your team message me thinking I was the OP but I was just helping

CS_Agent
Customer Support Agent

This is Angelo again, 


 

I've been following up on your case. Since there hasn't been a response, I remain at your service to continue with your case if you have any other questions or requests for the rest of the day, remember that this case will be closed if there's no response for more than 24 hours.



 

If you have any other questions or requests please don’t hesitate to contact us back.



 

Remember that you can get help 24/7 using our chatbot SIMon at the following link: 

 

 

https://bit.ly/2J2yMX0 or, you can find answers, ask questions, and share ideas if you click here 

https://bit.ly/2IdEl6c

to reach the community.





 

Kind regards,


 

Angelo

Public Mobile's customer service.

CS_Agent
Customer Support Agent

Hi Outdoorsman,

 

 

Thanks for reaching Public Mobile. This is Angelo and  I'll be more than happy to help you with your concern today.


 

Before proceeding I would like to send you a link in order to verify your account and keep your information safe.


 

We are here to help you but, before we can do that, we need to make sure you’re the account owner. We do this to keep your personal information safe and ensure we’re only making account changes on your behalf.

 

You’ll be presented with 2 easy options to verify your identity. If you don’t have the required information for one of the two options, please let me know and we’ll find a secure alternative.

 

 

Please click on the link below and follow the steps:

 https://bit.ly/3SwireT

 


 

 

Kind regards,

Angelo
Public Mobile's customer service.

 

Outdoorsman
Model Citizen / Citoyen Modèle

@UmmBent 

You can private message them here they may be able to help you ,good luck 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u

Public doesn't lock phones or sell them locked.

Do you have any apps from Telus or Koodo on it? That might be a clue who to call. Or your friend would know. In any case, if it's locked by anyone in the Telus family, Public can unlock it.

Unless the phone was sold by Public Mobile they won't have any unlock codes if the phone is locked.  You will need to follow up with your friend and have the source carrier provide the code.

UmmBent
Great Neighbour / Super Voisin

No it was given to me by a friend. I just put my public mobile SIM card in and away I went

UmmBent
Great Neighbour / Super Voisin

It’s possible I was not the first owner

will13am
Oracle
Oracle

@UmmBent , was this phone purchased from Public Mobile?  I don't believe the phones sold by Public Mobile are unlocked.

Outdoorsman
Model Citizen / Citoyen Modèle

@UmmBent hi public mobile doesn't lock phones was it on telus or koodo before Public?