SIM card not received

[Ark2791]

Hello,

I placed an order for a Public mobile SIM card on 29th May, 2024, however, I am still yet to receive it (20th June, 2024) more than 15 business days later.

Thus, could you please look into this and kindly re-issue the SIM card, if needed?

Thanks,

Anand

[computergeek541]

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@Neil11 wrote:

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). This was what I did after waiting 10days and my sim not arriving.

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I disagree with this advice.  The customer support agent needs to be contacted before buying a SIM card from the store.  There is no guarantee that a customer support agent will agree to refund the purchase price of the SIM card, possibly resulting in the customer spending more than necessary.

[Neil11]

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax). This was what I did after waiting 10days and my sim not arriving.

[Ark2791]

Thank you! Just messaged..

[hTideGnow · Accepted solution]

hi @Ark2791 

it shouldn't be that long.  please check with support agent by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or you can also ask support to let you pickup from local Telus or Koodo store instead of having them to resend