SIM card activation

[RG6U]

I need my SIM card (eSIM did not work) associated/linked to my account please.

Thank you

[RG6U]

@softech 

Good point, will try.

[softech]

@RG6U 

then check with support first,  they might offer you to reimburse the cost of the physical sim card

[maple_leaf]

No worries. Glad to help. Well, a physical SIM may be your only option then. Here's one last link from Google support re: eSIM settings, just in case...

eSIM Support for Google Pixel:
https://support.google.com/pixelphone/answer/9449293?hl=en#zippy=

[RG6U]

Hey softech

Thanks for the info. Tried scanning multiple times with camera, QR scanning app, Google Lens....all a no go.

[softech]

@RG6U 

Any phone has eSIM support should work with PM. 

Sometimes you got an error from the app saying the phone is not compatible, however, it might just because the app had trouble installing the eSIM.   You can try to manually install the eSIM  using the QR code on the email

[RG6U]

So it's from Koodo from quite a few years ago. Tried scanning multiple times and still a no go. Was told not compatible on the PM registration system so purchased a PM SIM card from Telus here in Ottawa. Will try in the a.m. with a CS agent. Thanks to all...what a great community!!!!

[maple_leaf]

Found an interesting thread from Google support:

https://support.google.com/pixelphone/thread/1800499/how-can-i-add-my-esim-to-pixel-3-xl?hl=en

"There are certain SKUs which don't have eSIM support such as the ones sold in Australia, Japan and possibly Verizon in the US."

Apart from that, eSIM should be supported on the Pixel 3XL. Did you receive a QR code via email from PM? If eSIM installation failed, you can try up to 3 times to reinstall.

What should I do if the eSIM download fails?

If the eSIM installation fails, you have the option to retry the download up to three times. If the issue persists after three attempts, you will have the option to contact a Customer Support Agent for further assistance.

eSIM FAQs:

https://www.publicmobile.ca/en/on/get-help/articles/esim-faqs

Hope this helps.

[RG6U]

Hey maple_leaf

So it's GP3XL and new activation. Tried eSIM since Google website says it accepts but apparently PM systems only take 3a and later. 

[maple_leaf]

Hello @RG6U , when you say the eSIM didn't work, what went wrong? Also, is it an iPhone or Android? Is this a new activation or was it a swap from SIM to eSIM? 

[RG6U]

Thanks KennethJAdams! 

[RG6U]

Thanks MetaMorpheusMoB!

[Handy1]

@RG6U  Did you reboot the phone ? Or reset network settings see if that helps . If no luck please submit ticket with support to fix 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hey @RG6U 

If your eSIM didn't work, please contact a CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you ever need a physical SIM card, Amazon is your friend. Click here, PM SIM $4.99 or you can call your local Telus stores to see who's got one at $10