2 weeks ago - last edited 2 weeks ago by computergeek541
Hi there,
I made an online payment for a physical sim card to be delivered to my location.
It`s 7 days now and I`m yet to receive the sim. I also do not have any information for tracking whatsoever.
Solved! Go to Solution.
2 weeks ago
Hello @ Chukie_b,
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
hi @Chukie_b
you cannot just tag CS agent, you have to message them.
you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
@CS_Agent please assist
It`s three weeks now, and I still don`t have the SIM card delivered.
Is there a support line I can put a call through to?
Check with neighbours maybe it was delivered to the wrong address.
@Chukie_b
No it will be sent by regular mail but members have indicated that it took up to 3 weeks to arrive.
Thanks.
Is there some tracking number to help keep tabs on when the package is in motion though?
Consider to wait at least 10 days or longer particularly now with Canada Post strike.
Unless PM elected to use some courier services...
