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Roaming data not working

TankSparks
Great Neighbour / Super Voisin

Purchased add-on phone+text and 1GB of data.   $35..Data not working in Hawaii Honolulu.  Tried reboot still not working. 

My account says roaming data is active. 0 bytes used

3 REPLIES 3

Staliger
Mayor / Maire

@TankSparks wrote:

Purchased add-on phone+text and 1GB of data.   $35..Data not working in Hawaii Honolulu.  Tried reboot still not working. 

My account says roaming data is active. 0 bytes used


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Daps
Deputy Mayor / Adjoint au Maire

Are you able to tell which network you're connected to?
Does calling or texting work?


Back in Canada, was mobile data already working with this phone?
If not, check that you have the correct apn setting.

 

And which phone are you using?

Jb456
Mayor / Maire

Make sure data roaming is turned on. (That would be in your mobile network settings)

 

Reboot phone..

 

If it still doesn't connect..Try manually selecting a different network either TMobile or AT&T.

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