Reverting the plan mistakenly activated

[RA8]

Hi I just realized that I mistakenly activated 50 dollar plan instead of 25 dollars. Is there any way to cancel 50 dollar plan and get back the remaining money in my account?

[JL9]

If it just happened to should be able to manually change you to 25 plan and put the other 25 in your account balance so it will cover your next renewal and you won't have your card charged again until late July 

[Meow]

If you opened your account just now - today, contact agent asap so they can change plan for you.

If they cannot assist you for whatever reason, go and schedule plan change on next renewal and downgrade it to $25. You will have to enjoy benefits of $50 plan for 30 days and then go back to what you wanted.

Good luck and let us know if agent was able to help you!

[hTideGnow]

HI @RA8   it is possible that CS Agent will help.  but they might only put the extra fund back to Available Fund and not an refund.

Please open ticket with CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious]

@RA8 

Did you literally just activate? Try contacting customer support and ask if they will put you on the $25 plan and credit your account. It can't hurt to ask but there are no guarantees.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[iliketotalk]

@RA8 

hi you will need to open a ticket through Simon to speak to an customer service agent they will help you mention overpayment issue

 Click here