Returned iPhone

[AustinSeth]

Good afternoon

Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund.

Thank you so much

[hTideGnow · Accepted solution]

HI @AustinSeth   it has been 3 weeks and you only have 1 more week for the 30 days money back.  Don't wait, open ticket with PM CS Agent

You likely cannot open CPO ticket with Chatbot.  Please message them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv]

---

@AustinSeth wrote:

Good afternoon

Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund.

Thank you so much

---

@AustinSeth You will have to contact a customer service rep to answer this for you. 

 https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

If you have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edited for formating