Return a Cell, Simon BROKEN Community sign in works UNTIL I try to make Return Ticket Fed up Again

[LP1]

I am trying to return the iPhone XR I just bought for my wife for Christmas

She absolutely Hates it ! , she wants an Android

When I use Simon to make a Ticket Suddenly my community sign in Fails Wrong User Name or Password, NO ! I write it down Verbatim.

I do Not need this stress jumping through hoops to return a cell

Someone please assist me do Not ask me to use Simon it is Useless

I have lost count of how many times I have been forced to change my password

Please help make this simple to return the iPhone

Thank you

[jivetalker]

I sent a private message at 9:22am. It was answered at 9:40am. It was resolved and I finished filling out the review link at 10:27am. You should get a reply from an agent quickly who will open a ticket with the CPO Phone department. They have longer response times than regular support as far as I know?

[softech]

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@LP1 wrote:

Staying online until I receive a return label

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@LP1   They might not reply VERY quick.. so check the community inbox every hour or so.  Maybe message them again tomorrow morning in case there is no reply at all today

But no worry, it might be slightly slow, but the return process works , no worry

[LP1]

Staying online until I receive a return label

[darlicious]

@LP1 

Stupid Simon.....as suggested send a private message. Maybe the wife wants a Google pixel phone? Some great deals at swiftronics.ca but order them on Amazon for free shipping.

Open box Google pixel 4.....$229

https://swiftronics.ca/products/open-box-google-pixel-4-64gb-128gb-with-6gb-ram-g020i-north-american...

Or a new 3a for $229, 3a xl $275 or open box 4a $309, 4xl $349, 6a $419 or new $449.

[jivetalker]

Just send a private message. I just did and had my issue resolved in less than an hour. Include your order #, shipping address and email used for the order. Use this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@LP1   chatbot has problem with CPO type of ticket

Please open ticket with PM Support using direct message, provide them the order number

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[Outdoorsman]

@LP1 

Hi for return info you need the help of a service rep if simon doesn't work for you then use second option  

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

[dust2dust]

Was this with an existing account? Or did you sign up a new account?

Does anyone in the house have an account here?

[BKNS27]

@LP1 

Go to the envelope icon above and private message a CS_Agent so they can create a return label for you. Add your order number on the message.

You will have an option for a refund or exchange for an Android phone.