12-27-2022 01:24 PM
I am trying to return the iPhone XR I just bought for my wife for Christmas
She absolutely Hates it ! , she wants an Android
When I use Simon to make a Ticket Suddenly my community sign in Fails Wrong User Name or Password, NO ! I write it down Verbatim.
I do Not need this stress jumping through hoops to return a cell
Someone please assist me do Not ask me to use Simon it is Useless
I have lost count of how many times I have been forced to change my password
Please help make this simple to return the iPhone
Thank you
Solved! Go to Solution.
12-27-2022 03:35 PM
I sent a private message at 9:22am. It was answered at 9:40am. It was resolved and I finished filling out the review link at 10:27am. You should get a reply from an agent quickly who will open a ticket with the CPO Phone department. They have longer response times than regular support as far as I know?
12-27-2022 01:51 PM
@LP1 wrote:Staying online until I receive a return label
@LP1 They might not reply VERY quick.. so check the community inbox every hour or so. Maybe message them again tomorrow morning in case there is no reply at all today
But no worry, it might be slightly slow, but the return process works , no worry
12-27-2022 01:48 PM
Staying online until I receive a return label
12-27-2022 01:45 PM
Stupid Simon.....as suggested send a private message. Maybe the wife wants a Google pixel phone? Some great deals at swiftronics.ca but order them on Amazon for free shipping.
Open box Google pixel 4.....$229
Or a new 3a for $229, 3a xl $275 or open box 4a $309, 4xl $349, 6a $419 or new $449.
12-27-2022 01:33 PM
Just send a private message. I just did and had my issue resolved in less than an hour. Include your order #, shipping address and email used for the order. Use this link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-27-2022 01:32 PM
@LP1 chatbot has problem with CPO type of ticket
Please open ticket with PM Support using direct message, provide them the order number
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
12-27-2022 01:31 PM
Hi for return info you need the help of a service rep if simon doesn't work for you then use second option
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here
12-27-2022 01:31 PM
Was this with an existing account? Or did you sign up a new account?
Does anyone in the house have an account here?
12-27-2022 01:28 PM - edited 12-27-2022 01:30 PM
Go to the envelope icon above and private message a CS_Agent so they can create a return label for you. Add your order number on the message.
You will have an option for a refund or exchange for an Android phone.