Request to Transfer or Refund Payment Sent to the Wrong Account

[Saeed111]

Hello,
I accidentally made a payment to the wrong Public Mobile account. My active phone number is (write your number here), but the payment was applied to another account that isn’t linked to my number.
Now my main account has been suspended due to non-payment, while the other account (the wrong one) has credit that I can’t use.

Could you please help me transfer the balance or refund it to my main account as a one-time exception?

I can provide payment details such as the amount, date, and transaction ID if needed.
Thank you for your understanding and support.

Best regards,

[Saeed111]

Thank you so much for your quick and clear reply!
I really appreciate your help and the useful information you shared.
I’ll reach out to the support agent through the link you provided and follow up there.
Thanks again for taking the time to guide me — much appreciated! 

[hTideGnow]

hi @Saeed111 

you are writing to the community, which we are just customers like you

and from what we understand, PM is no longer helping to transfer funds between accounts.  However, the funds in the "wrong" account will stay there as a credit and will be used for upcoming renewal

of course, you can check with PM support agent yourself, but the answer would be the same.  In case you want to ask them, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage