Request to Match Existing $20 1 GB Plan to Current $20 3 GB Offering

[mominbx]

Hello,
I purchased the $20 1 GB plan on September 1, 2025 for my child. I recently checked the Public Mobile website and noticed that the same plan now offers 3 GB of data for the same price.

Since my current data is running low, I wanted to ask:
Is there any option to match the current plan offering and increase my data allowance accordingly, without changing the plan or losing the renewal date?

Thanks

[hTideGnow]

hi @mominbx 

not sure if you ended up upgrading to the $23 - 3GB plan or stayed with the $20-1GB

If you are still have the $20-1GB plan, check your My Account and you should see a $18-1GB plan.  Change to it and save the $2

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-plan-alert-for-Existing-subscribers/m...

[BKNS27]

@mominbx 

Unfortunately, the $20/3gb is for new members and not for existing members.

You can login to the account and under Subscription>Manage Subscription> Change Subscription. It will list all plans you are eligible to change to. There will probably be higher priced plans. Remember to change on your next renewal date (not now) so you won’t be charged for the existing plan and the new plan.

[slusagm]

from what I see on PM's page, $20 is still just 1GB

you can check your Change Subscription page on My Account, it might show you different plans.  And in fact, there is a $20 plan 3GB there.  If you see it, change using Change On Renewal and not Change Now

[hairbag1]

@mominbx 

nope...that plan is only offered for new activations. You can only select plans offered when you log in to your personal account.

[hTideGnow]

sorry @mominbx 

those are new activation plan, once you activated, you no longer able to change to any of those plans.  😞