Registering an Account

[ERiddell]

Hello, 

I am new to public mobile and having a lot of difficulties, being quite disappointed with this phone company.  

1) Registering an account.

When I input my phone number it says "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." However, I do not have an account yet, so my number is not being recognized. I need this account set up ASAP because I have to pay online for the next month. 

2) Incoming Calls. 

Many people trying to call me tell me that it says my number is invalid, and I don't even receive a missed call. 

3) Outgoing Calls.

Often, when I am making a call I get the message "You do not have this service with Public Mobile" However, I do and I am paying for the $40 promo for 4.5GB and unlimited Nationwide calls & texts. 

4) Text Messages 

When some people try to text me it says that it cannot be delivered to this number. 

5) The number I have. 

The person who previously had this number called me and said they missed a payment. Now that I have the number maybe this is causing the problems? 

Any help would be very much appreciated, I've become quite frustrated. 

Thanks! 

[stonechucker]

Vouchers from local retailers such as WOWMobile, London Drugs, Walmart, Shoppers Drugmart, Canadian Tire Gas Bars (store if no Gas Bar), some Essos, and apparently, www.recharge.com

[ERiddell]

Thanks, I did check and there is nothing. I sent 2 more emails within the past 3 days... hopefully I hear from them before tomorrow. Ah! Is there another way I can pay so that I don't lose my number altogether? 

[stonechucker]

@ERiddell, check your PM Inbox - In the top right corner of every Community page.  It looks like an envelope.  Should have a red dot with a number in it if the Mods have responded.

[ERiddell]

Hello @CS_Agent,

Thanks for replying, however I haven't heard back in days and my situation still isn't resolved. I just received a text saying that my plan expires tomorrow and is in need of a top-up. I am unable to do this because I still cannot sign in for an account. Also, all of the other issues are still happening. Please help me ASAP.

ERiddell.

[CS_Agent]

Hi @ERiddell,

We've responded to your private message. Please check your inbox!

Best,

Syed

[Dunkman]

@ERiddell

It looks like that there was account activation issue.  You hopefully will be hearing from moderator soon.  The phone number that was given to you was not activated properly.  That is why the number is not recongized in the self service registration.

[ERiddell]

Thank-you! Tried that, still didn't work... 

[Anonymous]

@ERiddell, Incognito mode is for the Chrome browser.  For Firefox, the equivalent is Private window mode.  For IE it is InPrivate browsing.

[ERiddell]

Hello Dunkman, 

Thanks for replying, I'm looking into the Public Mobile Moderator. I received my phone number via Public, so no, I didn't transfer from a pre-existing one. I'm not sure how to use a bowser in cognito mode, so I'll look into it on google and see if this works 🙂 

Cheers,

E.Riddell 

[Dunkman]

@ERiddell

That is frustrating for sure.

Q1  The self service account website if finicky.  You can try a different web browser, in cognito mode or clearing cache.  

Q2-Q4   Did you get a new number from public mobile? Or port over?  When did you get your account?  It seems like an incomplete port with the different issues.  

Q5  That definitely could be the reason behind your problems.  

As stated above, you will need to contact Public mobile moderator.  Expect 1-2 days wait time for response.  

[popping]

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@ERiddell wrote:

Hello, 

I am new to public mobile and having a lot of difficulties, being quite disappointed with this phone company.  

1) Registering an account.

When I input my phone number it says "The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here." However, I do not have an account yet, so my number is not being recognized. I need this account set up ASAP because I have to pay online for the next month. 

2) Incoming Calls. 

Many people trying to call me tell me that it says my number is invalid, and I don't even receive a missed call. 

3) Outgoing Calls.

Often, when I am making a call I get the message "You do not have this service with Public Mobile" However, I do and I am paying for the $40 promo for 4.5GB and unlimited Nationwide calls & texts. 

4) Text Messages 

When some people try to text me it says that it cannot be delivered to this number. 

5) The number I have. 

The person who previously had this number called me and said they missed a payment. Now that I have the number maybe this is causing the problems? 

Any help would be very much appreciated, I've become quite frustrated. 

Thanks! 

---

Question 1 & 5:

Are you taking over a someone's PM account?

If yes, login to that account and check the account status.  Is the status active or suspended?

If the account is suspended, you need to send a private message to moderator to activate it before you can port you number to PM.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437