@brandongraff17
If you are carrying a balance in your available funds that exceeds your plan amount removing Auto pay will not suspend your service as plan payments are taken from your available funds first. I suggest you suspend your service via lost/stolen before midnight eastern on day 30 of your cycle. This will prevent the payment system from using your available funds or charging your autopay card for your plan amount and renewing your plan.
By using this method you will also keep your voicemail active while your account is suspended. Pay and reactivate your service before day 89/90 but preferably around day 85 to retain your account and phone number. Unless you have a particular promotion or grandfathered plan that you wish to keep changing your plan to the $15 plan will allow you to maintain the account for lowest possible amount. Suspending for up to 88/89 days then reactivating for 30 days and repeating will allow you to keep your account and phone number for just shy of one year for $45 (3×$15) less any rewards.
Utilizing lost/stolen in this manner does cause a glitch of your rewards not applying automatically. After paying and reactivating you must contact customer support and ask them to apply your rewards manually to your account balance. Also a good reason for leaving autopay intact as this will allow you to earn the $2 reward for each 30 days of active service.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
